Privacy policy

Effective Date: January 1, 2025

This Privacy Policy explains how DrillEdg ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at drilledg.myshopify.com or make a purchase from our online store. By using our website, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data securely, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Store Information

DrillEdg
210 W Jefferson St
Auburn, IL 62615
United States

Phone: 3052077013
Email: contact@drilledg.shop

For privacy-specific inquiries and to exercise your privacy rights, please contact us using the information provided in the "How to Exercise Your Rights" section below.

Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). The categories of personal information we collect include:

Order and Contact Information

When you place an order or create an account, we collect:

  • Identifiers: Full name, email address, phone number, shipping address, and billing address.
  • Commercial Information: Order history, purchase records, product preferences, and transaction details.
  • Payment Information: Payment card details, billing address, and other financial information necessary to process your payment. Payment information is processed securely by our third-party payment processors and is not stored directly on our servers.

Device and Usage Information

When you visit our website, we automatically collect certain technical and usage data, including:

  • Internet or Network Activity: IP address, browser type and version, operating system, device identifiers, pages viewed, time and date of visit, time spent on pages, referring website, clickstream data, and other diagnostic data.
  • Geolocation Data: Approximate location derived from your IP address.
  • Inferences: Preferences and characteristics derived from your browsing and purchase behavior to improve our services and personalize your experience.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. For more details, see the "Cookies and Tracking Technologies" section below.

Information You Provide Voluntarily

You may choose to provide additional information when you contact our customer support, subscribe to our mailing list, participate in surveys or promotions, or engage with us on social media.

Sources of Information

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers such as analytics providers, payment processors, and shipping carriers.

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Process, fulfill, and deliver your orders.
  • Communicate with you about your orders, including order confirmations, shipping updates, and delivery tracking.
  • Process payments and prevent fraudulent transactions.
  • Handle returns, exchanges, and refunds in accordance with our 30-day return policy.

Customer Service and Support

  • Respond to your inquiries, requests, and feedback.
  • Provide technical support and troubleshoot issues.
  • Manage your account and preferences.

Website Improvement and Analytics

  • Analyze website usage and performance to improve functionality, user experience, and content.
  • Conduct research, testing, and statistical analysis.
  • Monitor and analyze trends, usage patterns, and customer behavior.

Marketing and Communications

  • Send promotional emails, newsletters, and special offers (only if you have opted in or where permitted by law).
  • Personalize content and advertisements based on your preferences and interests.
  • Conduct surveys, contests, and other promotional activities.

Security and Fraud Prevention

  • Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities.
  • Protect the security and integrity of our website, systems, and data.
  • Enforce our Terms of Service and other policies.

Legal Compliance

  • Comply with applicable laws, regulations, legal processes, and governmental requests.
  • Establish, exercise, or defend legal claims.
  • Fulfill our contractual obligations.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal information with the following categories of third parties for the business purposes described below:

Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

  • E-commerce Platform: Our website is hosted on Shopify, which provides us with the online platform to sell our products. Shopify processes and stores your data securely in accordance with its privacy policy.
  • Payment Processors: We use third-party payment gateways to process payment transactions securely. Your payment information is transmitted directly to these processors and is not stored on our servers.
  • Shipping and Fulfillment Partners: We share your name, address, phone number, and order details with shipping carriers to deliver your orders. Shipping within the United States is free, and standard delivery time is 3-5 working days.
  • Analytics Providers: We use analytics services (such as Google Analytics) to understand how visitors interact with our website and to improve our services.
  • Marketing and Advertising Partners: We may share information with email marketing platforms, social media advertising networks, and other marketing service providers to deliver targeted advertisements and promotional content.
  • Customer Support Tools: We may use third-party customer service and communication platforms to manage and respond to customer inquiries.

All service providers are contractually obligated to use your personal information only for the purposes for which it was disclosed and to implement appropriate security measures to protect your data.

Business Transfers

If DrillEdg is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Obligations and Protection

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others, and to detect, prevent, or address fraud, security, or technical issues.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferences and actions.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, shopping cart operations, and access to secure areas.
  • Analytics and Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. This helps us improve the performance and user experience of our website.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your language or region) and provide enhanced, personalized features.
  • Advertising and Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies may be set by us or by third-party advertising partners.

Third-Party Cookies

Some cookies are placed by third-party service providers, including analytics providers (such as Google Analytics), social media platforms, and advertising networks. These third parties may collect information about your online activities over time and across different websites.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. However, you can exercise control over tracking through the cookie settings described above and through the opt-out mechanisms provided by third-party advertising networks.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information. This section describes your rights and how to exercise them.

Right to Know

You have the right to request that we disclose the following information about our collection and use of your personal information over the past 12 months:

  • The categories of personal information we collected about you.
  • The categories of sources from which the personal information was collected.
  • Our business or commercial purpose for collecting, selling, or sharing personal information.
  • The categories of third parties to whom we disclosed personal information.
  • The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (for example, to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

The CCPA and CPRA define "sale" and "sharing" broadly to include certain types of data disclosure for advertising and analytics purposes. While we do not sell personal information in the traditional sense (i.e., for monetary consideration), we may share certain information with advertising and analytics partners in ways that could be considered a "sale" or "sharing" under California law.

You have the right to opt out of the sale or sharing of your personal information. To exercise this right, please visit our "Do Not Sell or Share My Personal Information" page or contact us using the information provided below. You may also enable the Global Privacy Control (GPC) signal in your browser, and we will treat it as a valid opt-out request.

Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (as defined by the CPRA), you have the right to limit its use and disclosure to certain purposes permitted by law. We do not currently use or disclose sensitive personal information for purposes that would trigger this right.

Right to Non-Discrimination

You have the right to exercise your privacy rights without receiving discriminatory treatment from us. We will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you will receive a different price or level of quality, solely because you exercised your privacy rights.

Authorized Agents

You may designate an authorized agent to make a privacy rights request on your behalf. To do so, you must provide the authorized agent with written permission, and we may require you to verify your identity directly with us and confirm that you provided the agent with such permission.

Do Not Sell or Share My Personal Information

As described above, we may share certain information with third-party advertising and analytics partners in ways that could be considered a "sale" or "sharing" under California law. This may include:

  • Identifiers: Such as IP address, device identifiers, and cookies.
  • Internet or Network Activity: Such as browsing history, search history, and interactions with our website and advertisements.
  • Inferences: Such as preferences and characteristics derived from your online activity.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

If you are a California resident and wish to opt out of the sale or sharing of your personal information, you may do so by:

  • Contacting us at contact@drilledg.shop or calling 3052077013 with the subject line or message "Do Not Sell or Share My Personal Information."
  • Enabling the Global Privacy Control (GPC) signal in your browser, which we will honor as a valid opt-out request.

Once we receive and verify your request, we will stop sharing your personal information for purposes that constitute a sale or sharing under California law. Please note that opting out may limit our ability to provide you with personalized content and advertisements.

How to Exercise Your Rights

To exercise your privacy rights under the CCPA/CPRA or to submit a general privacy inquiry, please contact us using one of the following methods:

  • Email: contact@drilledg.shop (please include "Privacy Request" in the subject line)
  • Phone: 3052077013
  • Mail: DrillEdg, Attn: Privacy Request, 210 W Jefferson St, Auburn, IL 62615, United States

When you submit a request, please provide sufficient information to allow us to verify your identity and locate your personal information in our records. This may include your name, email address, phone number, and order number (if applicable). We will respond to verified requests within 45 days, or notify you if we require additional time (up to 90 days total).

We will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will notify you of the reason and cost before completing your request.